Select to view content in your preferred language

ArcGIS Enterprise and Antivirus Software

2344
16
Jump to solution
08-21-2024 07:37 AM
Kathleen_Crombez
Frequent Contributor

I am looking for a new Antivirus Solution for ArcGIS Enterprise.

Let me know what you are using!

0 Kudos
16 Replies
SimonSchütte_ct
MVP Regular Contributor

As a side note: be aware that some Antivirus software will move the Portal content directory into quarantine when installing Portal for ArcGIS. Had this happened to me a few times, causing the installation/update to fail. Some programs are sensitive to the Portal for ArcGIS installer extracting 60.000 files in the contents directory...
So make yourself familiar with the software you or your IT department uses and how it may interfere with ArcGIS Enterprise.

0 Kudos
SStopyak_BruceHarris
Regular Contributor

I saw people posting that Sophos and Crowdstrike are good. Please do not believe it. I have seen both render Portal broken and inaccessible. Those are literally the biggest two to absolutely avoid. Just run Defender. Any AV could mess up your enterprise, honestly and all of them will slow it down. 

MarceloMarques
Esri Regular Contributor

I have used Sophos and Crowdstrike, and worked with customers using these Anti-Viruses software. The trick is that the IT department needs to white-list the ArcGIS Enterprise software installation folders, the configure store folder. Then, there will not be any issue with ArcGIS Enterprise performance. More info at ArcGIS security—ArcGIS Trust Center | Documentation

Please, see the white paper below.

Technical Paper: Considerations for configuring antivirus software for ArcGIS Enterprise hosts

https://community.esri.com/t5/esri-software-security-privacy-blog/new-technical-paper-considerations...

Use this link to open the PDF document - ArcGIS Antivirus Guidance

Here is a link highlighting the document in trust center:

https://trust.arcgis.com/en/customer-documents/?p=0.2941289993696301#:~:text=Considerations%20for%20...

FAQ: How Do I Troubleshoot ArcGIS pro Performance Issues Related to Antivirus Software (Ex

I hope this helps.

| Marcelo Marques | Esri Principal Product Engineer | Cloud & Database Administrator | OCP - Oracle Database Certified Professional | "In 1992, I embarked on my journey with Esri Technology, and since 1997, I have been working with ArcSDE Geodatabases, right from its initial release. Over the past 32 years, my passion for GIS has only grown stronger." | “ I do not fear computers. I fear the lack of them." Isaac Isimov |
0 Kudos
Kathleen_Crombez
Frequent Contributor

The whole reason for my original question was because our IT department installed Sophos and it corrupted our Portal. We had thousands of orphaned SOC processes that would never end and would run the machine out of resources. It also caused issues during upgrades that absolutely rendered the Portal inaccessible. We did have IT implement the white list and still had tons of issues that broke ArcGIS Enterprise. So I cannot get on board with Sophos and ArcGIS Enterprise compatibility claims.

We made IT uninstall Sophos and we were able to restore our Portal and start using it again without issues. Now our IT department now wants to force CrowdStrike on us. We are already running it on our workstations and (again, white list exceptions are already in place) we see nothing but issues. Projects locking up and crashing constantly. Simple attribute edits that take minutes to commit. With the issues we have with Pro I am very hesitant to have it installed on our ArcGIS Enterprise servers.

I should point out that there are several typos in the white list and we had to navigate to every single folder to get the actual path (not just blindly copying and pasting the bad paths with typos into the exceptions.)

I am starting to believe that ESRI just doesn't care about their customers as their software is getting progressively worse over time (not better as one would expect from a company with such a large market). Pro (the most user unfriendly software ever developed) and ArcGIS Enterprise are so bug ridden now that it makes me want to retire early.

 

0 Kudos
MarceloMarques
Esri Regular Contributor

I understand your frustration. I had many challenges with Anti-Virus and ArcGIS software myself. During the ArcGIS Enterprise upgrade the best approach is to temporarily disable the Anti-Virus if possible. Please, see the white paper below. I hope this helps.

Technical Paper: Considerations for configuring antivirus software for ArcGIS Enterprise hosts

https://community.esri.com/t5/esri-software-security-privacy-blog/new-technical-paper-considerations...

Use this link to open the PDF document - ArcGIS Antivirus Guidance

Here is a link highlighting the document in trust center:

https://trust.arcgis.com/en/customer-documents/?p=0.2941289993696301#:~:text=Considerations%20for%20...


FAQ: How Do I Troubleshoot ArcGIS pro Performance Issues Related to Antivirus Software (Ex

| Marcelo Marques | Esri Principal Product Engineer | Cloud & Database Administrator | OCP - Oracle Database Certified Professional | "In 1992, I embarked on my journey with Esri Technology, and since 1997, I have been working with ArcSDE Geodatabases, right from its initial release. Over the past 32 years, my passion for GIS has only grown stronger." | “ I do not fear computers. I fear the lack of them." Isaac Isimov |
0 Kudos
Kathleen_Crombez
Frequent Contributor

Thanks @MarceloMarques 

It is very frustrating. And posting dead links that reroute to the trust center does not help.

0 Kudos
MarceloMarques
Esri Regular Contributor

I realized the link in the main article was broken as well.

https://community.esri.com/t5/esri-software-security-privacy-blog/new-technical-paper-considerations...

Hence, I updated the previous reply with the links that work. They are listed below again.

Use this link to open the PDF document - ArcGIS Antivirus Guidance

Here is a link highlighting the document in trust center:

https://trust.arcgis.com/en/customer-documents/?p=0.2941289993696301#:~:text=Considerations%20for%20...

FAQ: How Do I Troubleshoot ArcGIS pro Performance Issues Related to Antivirus Software (Ex

I hope this helps.

| Marcelo Marques | Esri Principal Product Engineer | Cloud & Database Administrator | OCP - Oracle Database Certified Professional | "In 1992, I embarked on my journey with Esri Technology, and since 1997, I have been working with ArcSDE Geodatabases, right from its initial release. Over the past 32 years, my passion for GIS has only grown stronger." | “ I do not fear computers. I fear the lack of them." Isaac Isimov |
0 Kudos