Discover Solutions and Connect with Experts: Unleash the Power of Esri Support Resources!

02-20-2024 12:46 PM
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When you need assistance technical support is readily available to Esri Partners through various channels. These resources are highly valuable and it is strongly recommended that you make use of them to support your business. Understanding how and where to access technical support can save your company time and resources, allowing you to enhance and support your business.

Support comes in various forms, including: freely available public support resources, professional support, and community-based support channels.

A valuable resource for technical users is the official website for Esri's support services, This website provides a wide range of resources and information to help users with Esri software and solutions. Here, you can find documentation, knowledge-base articles, forums, downloads, and other support resources. It's a must-use, freely available resource for troubleshooting issues, finding answers to common questions, and staying up to date with the latest updates and releases from Esri.


Esri Services is a global network of GIS experts who provide professional, training, and support services.

Some of the top benefits of using the Esri support site include: provides comprehensive documentation for Esri products, including user guides, tutorials, and technical references. 

• The website includes a knowledge base with articles that cover a wide range of topics related to Esri software. These articles often provide step-by-step instructions, troubleshooting tips, and best practices 

• Users can participate in forums to ask questions, share, and engage with the Esri community. 

• Downloads: The website offers a downloads section where users can access the latest software updates, patches, and service packs. This ensures that users have access to the most up-to-date versions of Esri software, which often include bug fixes and new features.

 Users can create and manage support cases directly on

• The website provides information about the life cycle of Esri products, including details about product versions, support timelines, and retirement dates. 

Esri Professional Support Services

Esri Professional Support is a service provided by Esri to assist customers with technical issues, troubleshooting, and guidance related to Esri software and solutions. It is designed to provide expert assistance and ensure that customers can effectively use and optimize their Esri products. The Professional Support team consists of experienced professionals who have in-depth knowledge of Esri software and can provide timely and accurate solutions to customer inquiries. They can help with a wide range of topics, including installation, configuration, performance optimization, bug fixes, and best practices. Customers can access Esri Professional Support through various channels, such as phone, email, and online chat, depending on their support plan.

Esri Professional Support requires a maintenance agreement. The maintenance agreement provides access to technical support, software updates, and other benefits. It ensures that customers have the latest versions of Esri software and can receive assistance from the Professional Support team when needed. The specific details and terms of the maintenance agreement may vary depending on the customer's licensing and support plan. It is recommended to contact Esri or refer to the Esri website for more information on the maintenance agreement and its requirements. With this agreement, organizations must assign which staff are designated as authorized callers.


Esri has a support chatbot called "Esri Support Assistant" (ESA). It is an AI-powered chatbot that provides assistance and guidance for Esri software and solutions. ESA can help with troubleshooting, finding documentation, accessing knowledge base articles, and answering common questions. It is available 24/7 and can be accessed through the Esri Support website or directly through the chat interface.

Esri Support Resources: 

Esri Community

P2P Collaboration - is the official community website for Esri users, developers, and partners. It is a platform where members of the Esri community can connect, collaborate, and share knowledge and experiences related to Esri software and solutions. On Esri Community you can find forums, blogs, user groups, and other resources that allow you to engage with other members, ask questions, share ideas, and learn from each other. It's a valuable resource for staying updated on the latest trends, best practices, and innovative applications of geospatial technology. Community is available to all

For Esri Partners - Partner Community

Community collaboration is facilitated through the Partner Community's group chatter discussion groups. These groups provide a platform for users to engage with Esri EPN staff and fellow partners, allowing them to ask questions and share their expertise. There are specific groups available for different products and specialty areas, ensuring that users can connect with others who have similar interests. The Partner Technical Enablement team also maintains a dedicated discussion group, which is continuously monitored to provide timely support and assistance

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About the Author
Community Manager. Esri Partner Ecosystem - Global Business Development (GBD), Partners & Alliances. You can often find me @gletham and see also #esripartners for tips