ArcMap 10.6.1. H toggled a setting which causes items selected in the layout to copy and paste

[MarilynNielson]

I have a student in our first GIS class working in ArcMap 10.6.1. He seems to have inadvertently toggled a setting which causes items selected in the layout to copy and paste rather than move when he drags them. We shut the program down and opened a new ...  the student is working on his own computer from home. Class is entirely online. We are able to share screens. 

[BenTurrell]

Hey Marilyn Nielson‌,

It sounds like there might be an issue with the students Ctrl key on the keyboard. If you hold ctrl and drag an item in the contents panel it will create a copy of the item.

If they have another keyboard I would suggest they try that. You can also narrow down if the ctrl key is being pressed in by trying some other keyboard shortcuts in other applications like word (ctrl+c or ctrl+v) and see if those actions trigger just when they press c or v without pressing ctrl. You could also try ctrl+alt+delete without pressing ctrl to see if the button is always active.

Thanks,

Ben

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