Hello. We just upgraded the server to 10.1 and now when we zoom into the image map services it greys out at the closer levels.
We've tried to get help via customer service - but they just keep transferring us to another person... I'm sure there is some easy fix for this.
We've given permissions to the local arcgis 0S account, both NTFS & share permissions - so it doesn't appear thats the issue. The imagery is in a mosaic dataset that is viewed just fine in arcmap as a layer. The issue only comes when publishing to a service.
The dataset is in and SDE and the rasters are on a separate server which is shared over the network.
Any help would be appreciated.
Thank you,
Cynthia.