When I attempt to add a tiff to my map or preview it in catalog, Arcmap and Catalog close out and a 'send error report' window pops up. This only happens with tiffs exported from correlator3d. I can preview the tiffs in photo viewers and other mapping programs, so why does arcmap crash?
Sounds like there is a problem with the export options in the source program. Can you provide any details of the options that are available there? and, have you tried a different export format?
I spoke with support from the source program and they were able to open the tiff in ArcMap Desktop 10.3. So they have suggested it's a bug with 10.5. The geotiff also opens in other programs besides the program it was exported from. I was able to re-export the project as a TFW from the source program, which ArcMap successfully opened. Still not opening it when exported as a geotiff.
Can you provide one of the tiffs? I think it would be very easy and straight-forward for you to advise how to convert the TIFF using GDAL so it works VERY WELL with ArcGIS. We can also use GDAL to analyze the TIFF - I'd be glad to assist!