Glossary

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08-24-2020 09:31 PM
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Glossary

Questions or Q&As

Questions enable you to ask a question that requires a specific solution. The question content type allows you and administrators to mark the correct response.

 

You can also ask a question to start a discussion to have a deeper, topical conversation where you are seeking a different point of view with no specific solution to the issue.

 

  • Use questions when you are seeking a specific answer to help solve an issue or when you want to have an open conversation. 

 

Documents

Documents are collaborative native documents that you write in the community and are used to convey information to the community. Native documents within the Esri Community allow multiple authors and can track changes. 

 

Anyone with the permissions on Documents will also have editing permissions. This means when you create a document, other users will have access to edit your document unless you choose the option to restrict authors at the bottom of the page before publishing. 

 

  • Use documents for meeting notes, how-to guides, code snippets, workflow guides, etc.

 

Blogs

Blogs convey information to the community. Blog content is normally static and does not require frequent updates.

 

  • Use blogs when you are trying to share a story, opinion, or thought leadership.

 

Ideas

Ideas is a content type that allows members to post a product idea that can be voted on by other community members and reviewed by Esri staff for potential product upgrades, changes, or new development. More information about submitting ideas can be found at ArcGIS Ideas or in the ArcGIS Ideas FAQ.

 

  • Use ideas when you want to submit a new enhancement, feature, capability, or workflow to an Esri product.

 

Linear and Threaded Layout

You can set discussion replies and content comments to display all on one level (linear) or indented hierarchically (threaded) from your My Settings > Preferences > Preference Options > Linear Layout or Threaded Layout.

Linear views display comments and replies chronologically in the order they were received, and there is no indentation between responses. This view can be helpful if you like to see comments in the order they were made. However, it can become difficult to follow conversations between people when a discussion is longer than a few comments.

In a threaded view, you can see which post a person is responding to because comments and replies appear indented beneath the post to indicate embedded replies or comments. This can help you follow conversations because responses remain associated together visually.

 

⚠️ Please note: Threaded View is not recommended at this time. Please see Known Issues and Future Enhancements for more information. 

 

@Mention

Use mentions to create an active link to content in the community and/or to notify members that you're referencing or calling attention to them. You can @mention when creating new content or posting a comment or reply.

 

 

Tags

A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want, and so can other community members. For example, in a post about a mouse, you might add these tags: mouse, USB mouse, optical mouse, wireless, DPI. Be sure to use commas between tags.

 

Labels

Labels are used within a community to help categorize articles in a variety of discussion styles, including blogs, Q&A, ideas, documents. Labels are created by community admins to categorize the content you write based on the themes or content in the article for consistency.

 

When you create a post, you must apply labels from a predefined list for the node in which the article appears. Tags are more freeform terms created by community members.

 

Kudos

A kudos is a content rating system that lets you vote for the messages you think are the most helpful, useful, or important.

When you give kudos to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your kudos help to boost the value of content and enhance the reputation of their authors.

 

Giving kudos is as easy as a single click of the Kudos button or thumbs up icon.

 

Connect and Disconnect

You can follow a member's content, updates, and activities in the community by selecting Connect in the user's profile. You can remove a member from your Connection List by clicking "Disconnect" from the member's profile. Additionally, you can click "Block User" to prevent specific members from contacting you.

 

Bookmarks

A Bookmark is a feature option saving something that you know you'll want to use later. Bookmarking an item adds a link to that content in your list of bookmarks. It's easy to find the content again by going to your bookmarks by going to My Subscriptions  > My Bookmarks or by seeing them on your profile. 

 

Places

Places are typically named for a specific topic or purpose. Each place can contain multiple types of interaction style boards, including questions, documents, blog posts, videos, and events. 

Places are created and sponsored by community administrators. Primarily they are used as places related to Esri products or industries. As a member, you can follow a space to stay updated with activities and content created in the place. Administrators control which kinds of content types are allowed in spaces.

 

User Groups

User Groups are created by request to the community administrators. These types of groups are best for bringing a smaller group of people together to collaborate on a specific interest. Users may "join" a group to become one of its members. The group owners may make their group private or public. Group owners also control which content types group members and non-members can access.

Group types: 

  • Open
  • Closed
  • Hidden

 

Solved vs. Unsolved Questions

This community allows you to ask questions of your peers. When a question is asked and has either no replies or has replies that have not been accepted as the 'correct' resolution to the question, it is considered an unsolved question. Once the question-asker and/or administrator has identified one response to the question as the correct resolution, the question will be marked with having an Accepted Solution.

 

Search vs. Browse

Browsing the community is helpful when you have a general idea of the information you would like but are not sure what is in the community already or where it might be. You can browse the community by clicking All Communities in the top navigation bar.  When you arrive at a Place, view the boards for content.

 

Searching is the best option when you are looking for one specific item that you know exists but are unsure where it is in the community. 

 

There are three types of search in this community:

 

Quick Search – Click the looking glass icon in the top navigation bar to search all content in the community. Type your search keywords for auto-suggested content and hit enter to go to a full search results page. This level of search also performs on the community home page.

 

Advanced Search – Follow the same process as with quick search. After typing your search keywords, hit enter to be directed to a full advanced search page that will allow you to apply filters to your search.

 

Place and Board searches – When you reach a place or a board in the community, use the search bar in the top middle of the page to narrow your search to the Place or Board. Enter your search keywords, select the Place or Board in the drop-down menu, and hit enter.

 

Profanity Filters

To avoid offensive, abusive, or harmful content within the Esri Community, we have established a profanity filter that will catch certain phrases within the posted content that may contain profanity or offensive language in multiple languages. Content with profanity will display as ****** when posted. This will keep the word from being viewed.

 

Moderation

Moderation allows the community manager and place or group owners to review content posted by new users to ensure it is posted in the right place and that it meets the Community Guidelines. Moderation helps protect the community from spam, harmful content, abusive or obscene content, and ensures that new content or comments are in the right place.

 

Options Menu
The options menu available across the community displays several options for subscribing, bookmarking, creating RSS feeds of content and more. This menu is represented by three vertical dots.

 

Avatar
An avatar is an image used to identify your membership in the community.

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