Please stop sending me direct mail

[GerryGabrisch]

Hey ESRI, I would like to stop receiving Esri publications to my home.  I am well aware of the Esri subscriptions website as I visit it every month.  As you can see from the screen shot I have unchecked all publications.  Still, I keep getting ArcNews, Esri News for State and Local Government, and I suspect in a month or two ArcUser will start coming again like it always does.

The  subscriber IDs that come to my home are:

33898642 Gabrisch

35148473 Joerger

Here is a screenshot of what my go.esri.com/subscribe page looks like.

[JesseCloutier]

Hi @GerryGabrisch, I'm looking into this and will follow up once I have more information. Thanks for your patience in the meantime.

[GerryGabrisch]

Any word on this yet, Jesse?  I just got an unwanted copy of ArcNews in the mail this weekend.

[JesseCloutier]

Thanks for your patience on this, @GerryGabrisch. I have received back confirmation that your unsubscribe request has been completed. Please do accept our apologies in advance if any already printed copies are sent your way before the mailings stop. 

[JonathanTales1]

@JesseCloutier I have the same problem as Gerry. Online the subscriptions are unchecked but I still receive ArcUser and ArcNews. I'm not even a subscriber anymore. Can you make sure these publications stop? Thanks.

Subscriber ID: 34852573

[JesseCloutier]

Hi @JonathanTales1, I've reached out to our team members involved with the mailing list to share your request. Once I've heard back that this is complete I'll reply with a confirmation.

[GerryGabrisch]

Hi, @JesseCloutier.  I see another copy of ArcUser appeared at my door - the Summer 2025 issue.  This issue has a subscriber number 9940061.  Can you please cancel this subscription?  I am not going to even try to do that myself as I am convinced the go.esri.com/subscribe page is a fake site.

Thanks in advance.

[JesseCloutier]

Thanks for letting us know, @GerryGabrisch. I'm looking into it. 

[JesseCloutier]

@GerryGabrisch, our team working on subscriptions has confirmed that this new subscriber number 9940061 has been opted out of mailings; however, it's you may still receive a print mailing if it was included in a send prior to that action. They also double-checked that the two subscriber numbers you'd initially sent us had been successfully opted out (33898642 Gabrisch & 35148473 Joerger) and confirmed that they were. All the best!