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Links to Esri Community posts only work correctly about half the time, sometimes just go to home page

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05-22-2024 10:25 AM
Will
by
Frequent Contributor

When I share links to others to particular posts or discussions in the Esri Community, the links only work properly about half the time.  Specifically, half the time it will go to the correct post/discussion, but the other half of the time the same link will just go to the Esri Community home page, which is confusing, because I think sometimes the recipients of my links experience that same behavior and may assume I'm asking them to find the post/discussion from the home page which of course is unreasonable.  Does anyone else experience this problem? If anyone has insight on how to fix this it would be greatly appreciated.  Thanks.

1 Solution

Accepted Solutions
JesseCloutier
Esri Community Manager

Hi everyone, our team has done some additional work on this and have implemented a fix that has shown to be successful during testing. Now, once the system performs the forced logout, the member should go to the Esri Community page they were attempting to reach rather than being redirected to the home page. Please note that if the intended location is a page that requires a permissioned account to see (such as on a closed User Group), they will be unable to access that page until they log in again with an account that has sufficient permissions to access it.

I'm marking this response as an Accepted Solution. If members find that they continue to experience unexpected redirects, please let us know.

Jesse Cloutier
Community Manager, Engagement & Content

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40 Replies
CodyPatterson
MVP Regular Contributor

Hey @Will 

I found this post here:
https://community.esri.com/t5/community-feedback/links-to-posts-on-esri-community-just-lead-to/m-p/1...

It states that a fix was implemented, but this may have been broken, I have experienced this before as well and typically go back to the search and click again, or go to the cached version and it starts working.

Cody

Will
by
Frequent Contributor

Thanks for finding the other thread, I have now posted in that other thread (referencing this thread) that it no longer appears "solved" and hoping Esri can look into it further.

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BlakeTerhune
MVP Frequent Contributor

I have had this happen when clicking links in the automatic subscription emails, but it's rare; maybe 10% of the time.

Bud
by
Esteemed Contributor
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SimiBasu
Esri Community Manager

Hello @Bud @Will, we made some recent changes on our sign-in configuration. Could you please check and let me know if you still see this issue. Thanks.

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BlakeMorrison
Frequent Contributor

This is still an issue. It makes it a real pain to use the forums.

 

I believe a related concern is that the timeout on forum login is quite short as well. I find myself having to login to the forum every day.

Will
by
Frequent Contributor

Yes, I still experience this problem occasionally as well, please fix!  Thanks

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BlakeMorrison
Frequent Contributor

@SimiBasu You may nto have seen this response to your post.

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SimiBasu
Esri Community Manager

Hi @BlakeMorrison . Sorry to hear that this is still not fixed. Looks like the sign-in configuration settings did not fix this issue for you and few others. Can I please request you to send me screenshots and/or screen recording so I can work with the support team to analyze and see what might be causing this. Thanks. 

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