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Don't display the survey window when I closed it

690
2
03-29-2023 12:26 AM
JohannesLindner
MVP Alum

When I close my browser, my cookies are deleted automatically. That means that every time I log into the Community (daily, some days multiple times), I get greeted by this annoying window:

JohannesLindner_0-1680069428918.png

 

This popup opens after a delay. If I wait 30-60 seconds until it appears, then close it, everything is good. If I don't think about it, I start scrolling through the latest posts and open those I want to answer in a background tab. This message will be displayed in all of those tabs. This is a very bad user experience. Either I wait before using the Community, or I have to do extra work.

I already told you what I think, even multiple times. You really don't want me to tell you what I think daily. Imagine if I did that. Each day, you would get 1 to 3 surveys from the same user, which would significantly alter the survey results over time.

 

Please stop controlling the survey window with cookies. You could make it a field in your user database. I imagine a boolean "HasSeenSurvey", if false, display it. Or a date field that stores the last date the survey was shown to the user (like you do with the last login date) and display the survey window every six months or so.

 

(I realize that this is only really a problem for users who come here regularly and delete their cookies, so probably not that many. But this is an issue that somehow really grinds my gears every time I log in here, si I thought I'd bring it up...)

 


Have a great day!
Johannes
2 Replies
ChristopherCounsell
MVP Frequent Contributor

Agree, this is super annoying! Tied to the browser cache not the user login.

Just turn it off. There are plenty of mechanisms for community feedback that are less intrusive.

0 Kudos
Bud
by
Esteemed Contributor

The survey pops up sometimes while I’m typing a post. Not ideal.

0 Kudos