Community links not working first time

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01-13-2021 01:51 AM
DataOfficer
Regular Contributor

When I first click a link to an ESRI community post (e.g. from my email due to particular community subscriptions), the link does not take me to the correct location. For example, I received a subscription email which linked to this post: https://community.esri.com/t5/arcgis-survey123-questions/transfer-data-from-old-to-new-survey/m-p/10...

However, when first clicking on the link from my email, it took me to https://community.esri.com/#M31907 which then just displays the latest activity. I have also experienced the same issue when trying to access community posts from web searches (e.g. Google). 
It seems that once it has connected to a post correctly (i.e. the first link rather than the second), all other community post links work as expected.

I am using Google Chrome Version 87.0.4280.141 (Official Build) (64-bit). 

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Accepted Solutions
LouiseB_Esri
Community Manager

Thanks for your patience @DataOfficer. I wanted to confirm that a fix for this issue was deployed overnight to our site. We will continue to test and monitor the experience. Please let me know if you continue to see the original issue or new issues around this when clicking links from emails or search. 

Community Moderator,
Esri Community Team

View solution in original post

7 Replies
MichelleMathias
Community Manager

@DataOfficer  Thank you for letting us know of this issue. We will investigate and open a case with our vendor as needed. 

Community Manager, Esri Community Team.
DataOfficer
Regular Contributor

Hi @MichelleMathias,
Is there any feedback yet on this? I am still experiencing this issue when opening community posts/threads from email or from search engine results.

Thanks,
Rob

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MichelleMathias
Community Manager

Hi @DataOfficer  Sorry for the delayed response on this one. We have seen this a few times but could use more examples to work with.  Can you send us an email attaching an example of notification emails where links not working and screenshots of what happens when clicking on them that would be very helpful for us to work with our vendor to investigate further.  You can email us here: EsriCommunity@esri.com

Thank you.

Community Manager, Esri Community Team.
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ZianChoy
Occasional Contributor

Would you like more examples or do you already have enough information now?

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LouiseB_Esri
Community Manager

Apologies for not looping back on this sooner. We have this fixed now in our lower tier environments and are hoping for a deployment to our live site this week or next to resolve this issue. 

See related thread for more information  Solved: Links to posts on Esri Community just lead to home... - Esri Community  

Community Moderator,
Esri Community Team
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LouiseB_Esri
Community Manager

Thanks for your patience @DataOfficer. I wanted to confirm that a fix for this issue was deployed overnight to our site. We will continue to test and monitor the experience. Please let me know if you continue to see the original issue or new issues around this when clicking links from emails or search. 

Community Moderator,
Esri Community Team

View solution in original post

DataOfficer
Regular Contributor

Excellent. It seems to be working. Thank you.