Story Map Tour work on all browsers?

[AlexP_]

Hi,

Does Story Map Tour work on google chrome, internet explorer, Mircosoft Edge, and so on? Please let me know. Thank you

[RupertEssinger · Accepted solution]

Hi Alexis. Yes, it should. 

Here's our FAQ on web browser support: https://storymaps.arcgis.com/en/faq/#question20 

Rupert

[AdrianWelsh]

Alexis,

Since you have seen some issues with story map behavior, have you tried using each of those browsers to load one particular story map?

[AlexP_]

I think it is my computer. I tested other computer and it is working fine. I will look into it. Thank you!

[AlexP_]

I looked into developer tools on Internet Explorer and this is the console I got: "SCRIPT7002: XMLHttpRequest: Network Error 0x2efd, Could not complete the operation due to error 00002efd.
index.html"

What is this mean?  Is it my internet browser or is it something to do with my map?

[StephenSylvia]

What version of IE are you using? We only support IE 11 and Edge. If you are using one of those versions, can you check if you are using the Compatibility Mode? Compatibility Mode simulates an earlier version of IE and is not supported by our apps.

[AlexP_]

Here is the screenshot IE version. 

[StephenSylvia]

Can you share a public link to your story so we can test it? Also, can you share a screen shot of the developer tools showing the error you found.

[AlexP_]

Where can I message it to you private? The link is not supposed to be in public yet. 

[StephenSylvia]

You should see a "Message" button on my profile.