Story map tour loading failed, no issues detected

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02-02-2018 09:20 PM
HassanAkram
New Contributor

Hi everyone, I recently developed a story map about wetlands and biodiveristy data. It has always  been working until yesterday, all of a suden the story stops loading. I did not do/uodate anything and now I cant even open the map for edit or view. The story map portal shows there are no issues and no errors and the links and images are perfectly working.

can someone help to get this story working again? I mean i do not want to do the whole thing again and I recently handed it over to an NGO to add data to it. The link is given below,

thanks in advance

https://accay.maps.arcgis.com/apps/MapTour/index.html?appid=2f6378807404449eacce0ce2705f1160 

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RupertEssinger
Frequent Contributor II

Hi, sorry about the issue. In the web map that your Map Tour is using:
http://www.arcgis.com/home/webmap/viewer.html?webmap=920912871dbb4275b4ea1ba5e0a60912 

remove the Visibility Range on the Map Tour Layer (so click the menu next to that layer, choose Set Visibility Range, and slide the left hand slider all the way to the left, then save the web map). Your Map Tour should work again after that. If I save a copy of your web map, make that change, save the map and then make a Map Tour from that map,m, it works OK, so I think this restore your Map Tour. This is a limitation of Map Tours created using an existing feature service that you assemble: the layer containing the map tour points can't have a scale visibility range applied to it. 

Rupert

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RupertEssinger
Frequent Contributor II

Hi, sorry about the issue. In the web map that your Map Tour is using:
http://www.arcgis.com/home/webmap/viewer.html?webmap=920912871dbb4275b4ea1ba5e0a60912 

remove the Visibility Range on the Map Tour Layer (so click the menu next to that layer, choose Set Visibility Range, and slide the left hand slider all the way to the left, then save the web map). Your Map Tour should work again after that. If I save a copy of your web map, make that change, save the map and then make a Map Tour from that map,m, it works OK, so I think this restore your Map Tour. This is a limitation of Map Tours created using an existing feature service that you assemble: the layer containing the map tour points can't have a scale visibility range applied to it. 

Rupert

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RupertEssinger
Frequent Contributor II

Also, sorry your wetland Map Tour stopped working on World Wetlands Day

Rupert