Colleagues are being asked for a login, even though all the data in my map is shared as public

SimonCrutchley · ‎06-14-2018

I've created a web app http://englishheritage.maps.arcgis.com/apps/StoryMapBasic/index.html?appid=19d82f2ca7514785aa315fcd5... which I've shared. It's based on a map http://englishheritage.maps.arcgis.com/home/item.html?id=befcdf7a2b2247c19419b769d8077ca4 which is also shared, but when my colleagues who don't have an ESRI account try to access it they are being asked to log in. What's going on?

StephenSylvia · ‎06-14-2018

Hi Simon, all the items are indeed public. I dug into your application configuration a bit more and it looks like the culprit is one of Feature Servers you configured to use in the map search tool. This feature service: https://services1.arcgis.com/GKHFS1tjFvm1DyXI/arcgis/rest/services/RRS_Reports_05_2018_WGS1984/Featu... (Research Reports (05/2018)) requires a token and is prompting the viewer to sign-in.

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OwenGeo · ‎06-14-2018

Hello Simon -- Sorry you are having difficultly with your story map. Can you please double-check the sharing on the web map? I can't access the web map item page via the link you provided above, so it seems that's not shared publicly.

Owen Evans
Lead Product Engineer | StoryMaps

SimonCrutchley · ‎06-14-2018

Hi Owen,

As far as i can tell it is.

StephenSylvia · ‎06-14-2018

Hi Simon, all the items are indeed public. I dug into your application configuration a bit more and it looks like the culprit is one of Feature Servers you configured to use in the map search tool. This feature service: https://services1.arcgis.com/GKHFS1tjFvm1DyXI/arcgis/rest/services/RRS_Reports_05_2018_WGS1984/Featu... (Research Reports (05/2018)) requires a token and is prompting the viewer to sign-in.

SimonCrutchley · ‎06-14-2018

Hi Stephen,

Thanks for that, but what do you mean by "requires a token"? I'm afraid I'm still quite a newbie. How do I change this?

StephenSylvia · ‎06-14-2018

When a service "Requires a token", it means it is private and requires a user to login. A token is just a type of web authentication method. When a user logs in with the credentials, the app will automatically generate a token to use to authenticate the service.

SimonCrutchley · ‎06-14-2018

Ah. so basically, that bit isn't shared? I'll share it and see what happens.

Ta

SimonCrutchley · ‎06-14-2018

Incidentally. you say you "dug down". is that relatively simple to do?

StephenSylvia · ‎06-14-2018

You can see the JSON behind your story or webmap using the AGO Assistant: https://developerscorner.storymaps.arcgis.com/editing-the-configuration-of-a-story-map-7b984560b7c2.