We have ArcGIS Desktop 10.6.1 and it crashes whenever we open ArcMap or ArcCatalog. Sometimes we are able to use it for sometime and sometimes it crashes instantly. The crash is not dependent on any tool or any specific activity. Even if ArcMap or ArcCatalog is idle, after sometime it crashes and this window appears.
The installed softwares:
ArcGIS Web Adaptor (IIS) 10.6.1 10.6.9270
ArcFM Solution Object Reader 10.6.1b for ArcGIS Server 10.61.20.2513
ArcGIS VBA Compatibility 10.2.3497
ArcGIS Data Reviewer 10.6.1 for Desktop 10.6.862
ArcGIS Workflow Manager 10.6.1 for Desktop 10.6.8141
ArcGIS Data Interoperability 10.6.1 for Desktop 10.6.9270
ArcFM Solution Desktop 10.6.1b 10.61.20.2513
ArcGIS Desktop 10.6.1 10.6.9270
ArcGIS Server 10.6.1 10.6.9270
ArcFM Fiber Manager 10.6.1b 10.61.20.2513
ArcFM Object Reader for ArcGIS Desktop 10.6.1b 10.61.20.2513
Any solution to this as it is impacting our work because of unexpected crashing.
These actions are already taken but no solid result
a few other things to try
How To: Perform a soft ArcGIS Desktop reset (esri.com)
Hi, We tried all the steps mentioned in the article on how to Soft Reset ArcGIS Desktop but it is still crashing.
You will need to contact Tech Support, there may be something specific to your machine
Does this occur if you open and save [locally e.g. to your desktop] a blank / empty .mxd? Also - have you got / do you use a large number of folder connections?
No, it occurs very randomly sometimes after working for sometime or sometime just after launching ArcMap or ArcCatalog. It doesn't matter if I am opening a blank mxd or some other mxd. We usually don't have multiple folder connections.
Have you run a repair on the installation?
Yes, We did run Repair and it still got crashed within 5 minutes.
I remember experiencing this with 10.6. In my case, the C:\Python27 directory had had its permissions changed so that only Administrators could view its contents. To fix it, I clicked the Python folder, waited for File Explorer to tell me that it wasn't accessible and asked if I wanted to make it accessible, to which I clicked Yes. Python, after all, is necessary for a lot of ArcMap functionality so it made sense why it was crashing. But still no idea on how those permissions got changed. I saw this on four other workstations in my organization, out of perhaps 25 workstations.
We checked all the permissions and settings but unfortunately didn't work.
We left ArcMap in an open state and checked back after 10 minutes and it got crashed again.