Worker Map Not Displaying

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5
07-06-2021 08:18 AM
GregHall
New Contributor II

One of our project's worker maps will not open.  I have uninstalled the app, reloaded the map multiple times with no luck. I changed permissions to Everyone and the map will still not display.

Any suggestions

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5 Replies
JayHodny
Occasional Contributor III

Hello.  When this has happened to me, and after trying the same troubleshooting you have performed, I ended up rebuilding the web map.  And/or, I have had to scrap the Workforce project and start from scratch.  I assume something somewhere was corrupted, but have no root cause(s) identified.

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GregHall
New Contributor II

JayHodny,

That's where I was going with it until I changed some permissions around and it has started working.

CraigGillgrass
Esri Regular Contributor

Hi Greg, what do you mean by "will not open"?  Do you get an error or does the project not appear on the browse screen?

What version of Workforce are you running and what mobile OS?

Craig

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GregHall
New Contributor II

When I select a project from the main app screen it will open up the worker map and display any assignments that need to be done.  This project went straight to a black screen.

I spoke with Juan @ ESRI support and tried some of his suggestions, which included some permissions changes. Then removed the downloaded project and downloaded it again.  It seems to be working now.

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CraigGillgrass
Esri Regular Contributor

Hi Greg, I'd be interested in knowing which permission changes worked for you - there could be a bug in the app that we need to address.

Feel free to reach out to me through email - cgillgrass@esri.com

Craig