Unable to login to web app

498
2
09-05-2019 10:17 AM
DougSims_GT
Occasional Contributor

I am the administrator on our arcgis.com site. I have successfully created worforce projects and assigned tasks to workers. I can even sign in to the mobile app.

However, when I try to sign in to the workforce web app, I get an error saying "Contact your administrator" and then it takes me back to the landing page (workforce.arcgis.com) and I am not signed in. 

What am I doing wrong? 

Is there a setting or some permissions I need to change (or that were changed without me)?

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2 Replies
CraigGillgrass
Esri Regular Contributor

Hello,

Can you try accessing the web app at "https://workforce.arcgis.com"?

Make sure to use the https protocol.

Craig

DougSims_GT
Occasional Contributor

Excellent! It works now. I thought that was what I was typing already. I think I'll just bookmark the secure site address to avoid mistyping this in the future.

 Thank you for the quick reply. 

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