Popups in Workforce

[DavidBuehler]

I see you can configure a web map to support additional layers in WorkForce (https://workforce.arcgis.com/projects) beyond just the base map for the dispatcher and the worker maps.  For example adding a parcel layer or an address layer for context to where something is getting dispatched.  What I would like to know is if popups for those supporting layers (like parcels or addresses) are supported for clicking on the feature and gleaning additional information like a parcel number or ownership information from the map display?  It does not appear to be possible, even though I setup the popups for those layers.  Any thoughts?  Is this something can be put into a future release?

[BenFerence]

My workforce project allows for pop ups on features added to the dispatcher and worker maps. I have purposely disabled pop-ups in many of the features present in my Project, but the one that I left enabled works just fine. The pop-up information replaces the To Do/Completed menu while you have a feature selected. Make sure to poke around in your Dispatcher/Worker maps and set your pop-ups like you would in Collector.

[DavidBuehler · Accepted solution]

Hi Ben,

I have a working theory now after thinking a little more on what you suggested.  I noticed if a layer is fully qualified, meaning it goes all the way https://.../..../..../rest/parcels/MapServer/14 it gives a popup in Workforce, but if you use up to the MapServer part it doesn't give you a popup.  Which is annoying because if you have a bundled map service it is generally bundled for a reason, but it not a total deal breaker to individually breakdown rest end points.  I think it will be a little more work than I had anticipated, but workable.

Thanks for the suggestion, and confirming that indeed you can have a supporting layer have a pop up.