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Workforce "Crew Leader" Role

1095
1
07-06-2016 08:59 AM
Status: Open
JakeMatthys
Frequent Contributor

Our organization would like the ability for a worker to create their own work assignments as well as the ability to distribute their own assignments that are assigned to them while using the Workforce worker mobile application.  The use case for this request is that we have inspectors that arrive on site to perform a Workforce Assignment.  While on-site the contractor asks the inspector to perform an unrelated inspection.  Rather than the worker calling into the dispatcher and waiting for the dispatcher to create a new assignment, the worker would like the ability to create the assignment in the field and self-assign.  Our use case for a worker to redistribute or assign out their own work, is that we have field workers that often need to redistribute their work load throughout the day as work demands change. It would be helpful if a field worker can re-distribute their own work. Our thought is that this could be a new role, maybe a crew leader role, that can create their own work and re-assign work that is in their queue.  This role would not be able to create work of others or re-distribute others work, that would still be reserved for the dispatcher.

1 Comment
ChrisSambol

An additional scenario we have encountered is after hours work that is being created through after hours support.  Situation is that after hours call center call crew lead and it is up to the crew lead to assign the work.  It would be create if he/she could create the assignment via his/her phone after receiving the support call (not have to find a computer) and then assign that to his/her staff to complete the work.  It would also be nice (already in another idea) to have the notification be available to the assignee's phone even if they have closed the app therefore no lost notifications.  Thanks.