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Allow multiple dispacthers

1330
1
02-02-2021 05:59 AM
Status: Closed
Katrin
by
Occasional Contributor

We would like to use workforce to collaborate with our partner and we ran into a problem of being able to have only one dispatcher. What we would like is a workflow where:

1) We create an assignment, let's say mending a light bulb and assign this to the dispatcher in our partner organisation

2) The dispatcher in our partner organisation who is taking care of the maintenance is assigning this assignment to the correct field worker.

Maybe I am missing something, but I don't think this is possible at this point.

1 Comment
CraigGillgrass
Status changed to: Closed

Hi Katrin,

You are not missing anything, this is not possible.  We also have no plans to support this workflow in Workforce.  There are other partner solutions that do support this capability.

We can always re-evaluate this idea if there's sufficient interest, but for now, I'm closing it.

Craig