Unable to create Workflow using webapp

[vtey_esriau]

Hi, I am trying to get started with ArcGIS workflow manager and struggling to get started. Whenever I try to create a new workflow item, it appear to crash the publishingtool. Any advise?

[RussellH]

Hi vtey_esriau,

There may be a disconnect between the communication pipelines of Portal and ArcGIS Server/Workflow Manager Server.  Here are some steps we can try:

• Ensure that the relational ArcGIS DataStore validates successfully in Server Manager
• Restart the Publishing Tools GP service in ArcGIS Server Manager > Services > Manage Services > System > PublishingTools > Stop/Start
• Restart the ArcGIS Server and ArcGIS Workflow Manager Server Windows services simultaneously by Restarting the ArcGIS Server Windows service and selecting 'Yes' to restart other services for the corresponding ArcGIS Workflow Manager Server on the Server machine
• Increase the Max instance count for the Publishing Tools GP service in ArcGIS Server Manager > Services > Manage Services > System > PublishingTools (ex. 3 to 5)

-Russell

[vtey_esriau · Accepted solution]

just thought I share what worked for me, i updated to 11 and it worked 🙂