ArcGIS Workflow Manager: Licensing Changes

06-02-2021 08:34 AM
Esri Regular Contributor
2 0 1,612

ArcGIS Workflow Manager has added a new service-driven implementation pattern which exists in parallel with the geodatabase implementation pattern - referred to as “(Classic)” in documentation and My Esri. The two implementation patterns are separate and not technologically compatible. The new service-driven implementation focuses more on web-based workflows, data editing involving the Utility Network, Parcel Fabric or Linear Referencing, and automated processes while the geodatabase implementation is focused on cartographic mapping. 


This blog provides information on how the new implementation pattern is licensed and license migration details for existing Workflow Manager customers.  

Below is the detailed description of both implementation patterns and how they are licensed. 

Service-based architecture

Introduced at 10.8.1, the new service-based architecture allows users to connect to a service for web-centric workflows through the Workflow Manager Web app to manage, design, and run workflowsIn addition, this pattern has workflow automation and extensibility opportunities and an ArcGIS Pro extension 

 There are several components, and each is licensed in the style needed for the software they enable. 

  • ArcGIS Workflow Manager user type extension that works with ArcGIS Enterprise.  
  • ArcGIS Workflow Manager Server Standard is included with a user type extension at no cost. 
  • ArcGIS Workflow Manager Advanced requires a separate purchase, in addition to ArcGIS Enterprise. 
  • ArcGIS Workflow Manager extension to ArcGIS Pro which requires a separate purchase and includes a user type extension at no cost. 

Classic implementation connecting to an enterprise geodatabase

This pattern has existed for many years and has a desktop and a server component. The server component requires the Workflow Manager server extension to be installed on top of ArcGIS Server. The Workflow Manager Classic Pro component is embedded in ArcGIS Pro. For those customers who are using ArcMap, the ArcMap component requires the Workflow Manager Desktop extension to be installed on top of ArcMap and a Workflow Manager ArcMap license. The UI and documentation for this pattern have been updated to include “(Classic)” to distinguish from the new service-based UI and documentation.  

Workflow Manager (Classic) Server extension is licensed as an extension in the Server Manager. The Workflow Manager ArcGIS Pro extension license enables both the Workflow Manager service-based and geodatabase functionality in ArcGIS Pro.  

Esri introduced a service-based implementation pattern of ArcGIS Workflow Manager 

A service-based architecture provides a more robust system for managing work across users and the organizations GIS environment to support distributed workforce, web-based processes, and more, and benefits users in the following ways. 

  • User type extensions allow users to connect to a service for web-centric workflows 
  • You will be able to use web-based processes for submission and approval, data editing, and integrating web applications within workflows 
  • Enables and empowers your organization’s workforce to follow standardized processes 
  • Allows you to organize your workforce and tasks for your entire GIS environment 
  • Improves productivity and data quality to ensure operational success of your GIS  
  • Improves efficiency and increases data reliability    
  • Reduces downtime and cuts operational expenses with integrated communication and accountability tools to enhance team performance  
  • Provides real-time operational awareness  
  • The workflow delivers everything the user needs - tools, applications, and data.   
  • Automates repetitive manual tasks 
  • Available wherever you work  

For customers who primarily use geodatabase-deployed workflows you can continue to use your Workflow Manager (Classic) Server extension with your Workflow Manager (Classic) Desktop extension. For those interested in the service-driven implementation pattern, please note that because both patterns are significantly different technologies, workflows created using Workflow Manager (Classic) will need to be redefined in the service-based implementation.  

Customers who currently license ArcGIS Workflow Manager (Classic) Desktop will see ArcGIS Workflow Manager user type extension and ArcGIS Workflow Manager Server Standard automatically added to your My Esri.  Please note that the service-driven version of Workflow Manager is currently available for ArcGIS Enterprise deployments only. In order to use this new architecture, you will need to license Workflow Manager Pro through ArcGIS Enterprise. 

If you have a product that includes ArcGIS Workflow Manager (Classic) you are also eligible to get the Workflow Manager user type extension as per the above described license entitlement which will automatically appear on your MyEsri. 

For questions about licensing changes, contact your customer service representative. For questions about which of the two types of implementations is a good fit for your needs, reach out to your account managerIf your organization has an Enterprise agreement, please reach out to your account manager and customer service representative.