"Installation problems"

5004
8
01-08-2015 06:56 AM
leecollier
New Contributor II

Has any one else had issues using web appbuilder (developer addition)  in a corporate environment. Have read the help and forum posts and cannot get past the

"Specify the URL to your organization or Portal for ArcGIS" page, getting a

"Unable to access https://xxxxxxx.maps.arcgis.com

A server with the specified hostname could not be found"

Error, any ideas?

thanks in advance

8 Replies
RobertScheitlin__GISP
MVP Esteemed Contributor

Lee,

   Check with your IT staff and see if your firewall is blocking that URL.

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munimelpati
New Contributor III

I have the same problem when I run with windows service. I, however, able to access AGOL with batch file

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RobertScheitlin__GISP
MVP Esteemed Contributor

Muni,

  Check your browsers network communication to see if anything is returning with a four hundred something error. Also you can check the [install dir]/server/logs/appbuilder.log

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munimelpati
New Contributor III

What does the error imply (assuming it does returns)

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RobertScheitlin__GISP
MVP Esteemed Contributor

Muni,

   Well different things depending on the number (i.e 403 error means that you to not have the appropriate privileges, 404 means "not found", etc, etc)

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munimelpati
New Contributor III

I do see 403. How ever, here the problem is I can run batch file. I have temporarily addressed my problem by creating a windows service (on .net framework) and running the batch file in hidden mode. It is working this way. I will give more feedback once I get more information on the problems we are facing.

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QunSun
by
New Contributor III

Lee,

If your AGOL org name is "myorg", you can directly input URL "https://myorg.maps.arcgis.com" with https protocol into browser's address bar to see whether  you can access your org or not. If you can't access your org by browser, it means you can't acess AGOL maybe because of proxy settings or firewall.

RamlaShihab
New Contributor II

this error is due to SSL , if you are using Self Signed Certificate you wont be able to connect to the web app builder , but if it is the domain certificate you will be able to do so. this is works with me find when i used the Domain Certificate