I am using the standard web app builder template, with the standard print widget. I don't use any developer tools.
Link to my web app: https://wahkiakum.maps.arcgis.com/apps/webappviewer/index.html?id=cdb4fce60d854694b10f7cff69d557db
I added Hexagon Imagery Service to web app builder using the add data,URL, WMS, token tool. I shared the layer with everyone. The imagery is working great, I have it turned on by default when the web app loads. It is at the bottom of my layer list and is called 2020 Hexagon Imagery.
Problem: Recently, when trying to use the print widget with the imagery turned on the print widget shows this error:
![LorraineFuller_5-1638976944053.png LorraineFuller_5-1638976944053.png](https://community.esri.com/t5/image/serverpage/image-id/29129i6717752AA2E88753/image-size/medium?v=v2&px=400)
Error executing tool. Export Web map Task: Failed to create layer from service at https://services.hxgncontent.com/streaming/wms.
Failed to execute (Export Web Map).
Failed to execute (Export Web Map Task).
![LorraineFuller_0-1638974614082.png LorraineFuller_0-1638974614082.png](https://community.esri.com/t5/image/serverpage/image-id/29116i1D8F7AC7796CEDE9/image-size/medium?v=v2&px=400)
When I turn off the 2020 Hexagon Imagery layer and use the print widget it create the pdf without any issues.
Here is a screenshot of my printer widget settings, I haven't modified any of them:
![LorraineFuller_0-1638976807046.png LorraineFuller_0-1638976807046.png](https://community.esri.com/t5/image/serverpage/image-id/29124i748CD1FE19200ED8/image-size/medium?v=v2&px=400)
This is the full service URL:
https://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%...
Here are screenshots of the Hexagon layer information:
![LorraineFuller_1-1638976870156.png LorraineFuller_1-1638976870156.png](https://community.esri.com/t5/image/serverpage/image-id/29125iC798DDF05AEF567B/image-size/medium?v=v2&px=400)
![LorraineFuller_2-1638976879234.png LorraineFuller_2-1638976879234.png](https://community.esri.com/t5/image/serverpage/image-id/29126i6A39384E29F304DF/image-size/medium?v=v2&px=400)
![LorraineFuller_3-1638976890337.png LorraineFuller_3-1638976890337.png](https://community.esri.com/t5/image/serverpage/image-id/29127iFB71274406B3CC11/image-size/medium?v=v2&px=400)
![LorraineFuller_4-1638976899661.png LorraineFuller_4-1638976899661.png](https://community.esri.com/t5/image/serverpage/image-id/29128i7152F7BEE6C8B5AD/image-size/medium?v=v2&px=400)
Could you help me figure out why the print widget has this error with the hexagon imagery and how to fix it?
Thank you!