Export Web Map Task: Failed to Create layer from service (print widget tool)

[WahkiakumGIS]

I am using the standard web app builder template, with the standard print widget. I don't use any developer tools.

Link to my web app: https://wahkiakum.maps.arcgis.com/apps/webappviewer/index.html?id=cdb4fce60d854694b10f7cff69d557db

 I added Hexagon Imagery Service to web app builder using the add data,URL, WMS, token tool. I shared the layer with everyone. The imagery is working great, I have it turned on by default when the web app loads. It is at the bottom of my layer list and is called 2020 Hexagon Imagery.

Problem: Recently, when trying to use the print widget with the imagery turned on the print widget shows this error:

Error executing tool. Export Web map Task: Failed to create layer from service at https://services.hxgncontent.com/streaming/wms.

Failed to execute (Export Web Map).

Failed to execute (Export Web Map Task).

When I turn off the 2020 Hexagon Imagery layer and use the print widget it create the pdf without any issues.

Here is a screenshot of my printer widget settings, I haven't modified any of them:

This is the full service URL: 

https://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%...

Here are screenshots of the Hexagon layer information:

Could you help me figure out why the print widget has this error with the hexagon imagery and how to fix it?

Thank you!

[Teresa_Blader]

We did. We had to downgrade some software VMWare Tools 12.4.5 and then fix a typo in our web.config file that was on the ArcGIS Server. 

[HenryKovacs]

Thank you, Theresa

[dherceg]

Hi Teresa, can you please specify which web.config file and what typo? 

Our VM is on HyperView.

[chris_del101]

I also have this error, but in Map Viewer when I try create a new feature layer. Nothing happens and when I look in the logs it says

Error executing tool. Export Web Map Task : Failed to create layer from service at https://mine.net/server/rest/services/Hosted/test_02/FeatureServer/0. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).