Video Server - Issue in GPU accessing

[Kristofer]

Hi Team,

After successfully federating the Video Server with the Portal, I am facing an issue while trying to publish a video using ArcGIS Excalibur. The following error is displayed

“A functional GPU was not detected on the registered ArcGIS Video Server. You can view published video services, but options to publish new video layers are suspended until a GPU is available. Contact an administrator to check the GPU configuration.”

We are using ArcGIS Enterprise 12.0.

For your reference below are given the error snapshot and GPU snapshot:

Video Server hosting VM does have a virtual NVIDIA GPU assigned.

Thanks & Regards,

Kristofer