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Velocity Geotab Feed Errors

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1
a week ago
AndrewRudin1
Frequent Contributor

Is anyone having issues with the Geotab Feed for Velocity for ArcGIS Online?  We started having issues with ours on Friday & Saturday.  If I start the feed, it pulls in the initial set of data fine, but then each request for updates after that is returning the following error:  "Unable to parse DeviceStatusInfo data."  

I have a ticket in with Esri, but no word back yet.  Was curious if others are running into this as well.  My Geotab admin says nothing changed with our configuration last week, so not sure what's changed. It seems like something changed in how Esri's connector is parsing the Geotab DeviceStatusInfo data.

 

 

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1 Reply
JeffSilberberg
Frequent Contributor

It sounds to me like the Schema defined in the feed and the schema being passed when you poll the GeoTab API are different in some way - Check the Log for the Feed and RTA (Advanced) and (Debug), it may offer a clue. 

I assume you have looked closely at this 
https://doc.arcgis.com/en/velocity/ingest/geotab.htm

 

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