Anybody Else Having Issues Restarting Analytics after Upgrade?

[LakesGISMaps]

I had turned off all of our feeds and analytics before the upgrade, as was asked by ESRI in their email ("To ensure a smooth transition, all items will need to be stopped before the migration begins. ").  I was able to turn the feeds and analytics we wanted running back on after the upgrade, except one RT Analytic that will fail.  Anybody have the same issue and find a solution?  I have sent in a ticket, but has been two days and having an analytic down for over two days causes an organizational workflow issue, so was hoping to reach out to users to see how you've overcome this...?

Thanks!

[George_Thompson]

I would recommend reaching out to Esri Account manager and also escalating the case in My Esri.

[JeffSilberberg]

Yes!  

I have had two accounts go through this, and both have resulted in multiday outages.  I got the note for the first one, so I half expected issues. I did not even get a note for the second.  Also, I interpreted the ("To ensure a smooth transition, all items will need to be stopped before the migration begins. ") statement to mean that they would be stopping everything during the migration and then restarting everything.  

I have no logs, most RTAs and some Feeds will not start, and when I opened a ticket on the first migration, support made me show them the email as they had no idea anything was scheduled.  

Open a Ticket, call, and email often and absolutely include your customer rep on every correspondence you send!  But it does seem like "support" has to get the product team involved to solve anything having to do with this update/migration......  

You are not alone..  

[LakesGISMaps]

@JeffSilberberg This sounds exactly like what I have experienced.  I also receive no errors in the logs for the RT Analytic that fails and tech support had no idea there was a scheduled upgrade - I had to provide them the email.  Thanks for chiming in!

[JeffEismanGIS]

@JeffSilberberg   In looking at your account I see logs coming in as well as started feeds and analytics, it looks like your support ticket from a few weeks ago took care of getting you up and running. If you are still experiencing those issues please DM me the Support ticket and we can look into it again. Thank you 

[JeffEismanGIS]

@LakesGISMaps Please DM me the support ticket and your environment info, and I can take look 

[JeffSilberberg]

@JeffEisman 

    I will DM you both tickets. The older one is closed as of yesterday, and the newer one, I am still trying to determine which of the many RTAs are supposed to have been running and why many of them fail when I attempt to start them.