Anybody Else Having Issues Restarting Analytics after Upgrade?

LakesGISMaps

I had turned off all of our feeds and analytics before the upgrade, as was asked by ESRI in their email ("To ensure a smooth transition, all items will need to be stopped before the migration begins. "). I was able to turn the feeds and analytics we wanted running back on after the upgrade, except one RT Analytic that will fail. Anybody have the same issue and find a solution? I have sent in a ticket, but has been two days and having an analytic down for over two days causes an organizational workflow issue, so was hoping to reach out to users to see how you've overcome this...?

Thanks!

George_Thompson

I would recommend reaching out to Esri Account manager and also escalating the case in My Esri.

--- George T.

JeffSilberberg

Yes!

I have had two accounts go through this, and both have resulted in multiday outages. I got the note for the first one, so I half expected issues. I did not even get a note for the second. Also, I interpreted the ("To ensure a smooth transition, all items will need to be stopped before the migration begins. ") statement to mean that they would be stopping everything during the migration and then restarting everything.

I have no logs, most RTAs and some Feeds will not start, and when I opened a ticket on the first migration, support made me show them the email as they had no idea anything was scheduled.

Open a Ticket, call, and email often and absolutely include your customer rep on every correspondence you send! But it does seem like "support" has to get the product team involved to solve anything having to do with this update/migration......

You are not alone..

LakesGISMaps

@JeffSilberberg This sounds exactly like what I have experienced. I also receive no errors in the logs for the RT Analytic that fails and tech support had no idea there was a scheduled upgrade - I had to provide them the email. Thanks for chiming in!

JeffSilberberg

@LakesGISMaps

I am still struggling with getting the second account back up to the state they were in before the update. How are you making out?

LakesGISMaps

@JeffSilberberg Our analytic is still failing and has been down since the upgrade. The issue is coming into focus though. In our analytic we had a lot of nodes in it and it worked well prior to the upgrade. Since the upgrade it is looking like we have too many nodes (since we have duplicated the real time analytic and I removed over half of the nodes and it successfully started). So, it is looking like the "upgrade" can't handle as many nodes in an analytic. Maybe this will be accounted for in the new upgraded environment, but as of today it hasn't... If ESRI's solution is to create a new analytic to account for the extra nodes I am going to push back strongly, because if this is the case, upgrading the environment is great but if it necessitates creating more analytics to accomplish the same thing that the pre-upgrade environment accomplished, especially since we are up to our limit of feeds and analytics...

JeffSilberberg

@LakesGISMaps

" If ESRI's solution is to create a new analytic to account for the extra nodes, " I agree, this would be a major problem as I am already pushing the limits for how many Feeds/RTAs I can have in the Velocity environment.

One other interesting issue I have is some RTAs that were, at least I believe they were, running pre-upgrade now fail with hard Errors, like FL can not be found, even though I can open the put node, and follow the URL to the object.

On top of all this, the Oct AGOL update hit today, and now I get to look at stuff with no clue whether the Velocity changes I am still fighting with broke it, or the AGOL update did.

LakesGISMaps

@JeffSilberberg This is borderline unacceptable that these bugs weren't worked out pre-upgrade. At $44K per year and organizational processes built upon Velocity for real time information, when these are down for extended periods of time, it sure breaks confidence organization-wide with the GIS tools built upon it and with the admins of Velocity when we continually have issues at upgrade or update time. We have probably had two months of down time total this year because of these.

JeffEismanGIS

@JeffSilberberg In looking at your account I see logs coming in as well as started feeds and analytics, it looks like your support ticket from a few weeks ago took care of getting you up and running. If you are still experiencing those issues please DM me the Support ticket and we can look into it again. Thank you

JeffEismanGIS

@LakesGISMaps Please DM me the support ticket and your environment info, and I can take look