Error executing trace configuration in web map (Utility Network)

[MatteoMagnani_WT]

Good morning,

I am trying to execute two trace configurations from a web map where my Utility Network has been published. However, I receive an error message when running the trace (see attached screenshot).

The same named trace configurations work correctly when executed directly in ArcGIS Pro, without any issues.

Could you please help me understand what might be causing this behavior?

Thank you in advance for your support.

[RobertKrisher]

You may be able to get more details about what is happening by looking at the HTTP request/response in a debugger or in the server logs. If that doesn't help, or you aren't comfortable with those steps, please log a case with support on the issue. They can help you identify what is going wrong.

[RichRuh]

Are you running this trace immediately after editing features?

[ScottFortman1]

Check and see if your trace configuration has the "Validate Consistency" box checked. If it is, then if you run the trace widget in a web map or Experience Builder, it will error out if you have edited and have a dirty area. In Pro, it will still run, but in web map/app, it will fail.
Create a new Trace Configuration for Web Use and Uncheck that box. See if that works.

[MatteoMagnani_WT]

Hi @ScottFortman1 ,

thank you for your suggestion, but the issue does not seem to be related to the Validate Consistency option.

The response I get from the trace request is:

{
"success": false,
"error": {
"extendedCode": -2147210915,
"message": "The network feature does not have an associated network element.",
"details": []
}
}

The GlobalID included in the payload refers to an existing feature in the Utility Network.