Unable to enable Location Tracking

[Jean-SebastienLauzon]

Although we have Tracker for ArcGIS App Licences, when I try to enable Location Tracking under our Organizations Extension, I get an error message "Unable to enable Location Tracking"

Anyone's had this issues before and know how to fix it?

[RonanHervé]

Hi @Izzat,

I don't know your platform but here are the general steps :

1. Connect to the server hosting the datastore
2. Install pgAdmin
3. Connect to the 'gwdb' database with your Portal admin account
4. Find an item containing 'location_tracking'

SELECT * FROM public.gw_items
WHERE item like '%location_tracking%'

Delete this row if you are sure that the service no longer exists.

I repeat : this operation is not recommended by ESRI. So be ready to restore the datastore if that fails.

[JeffPace1]

So i have this error (10.8.1 to 10.9.1 upgrade), have one row in database.  However, my service on hosting server exists and is up. 

Cant delete the item because I have hosted feature layers with data that depend on it.

ideas?

[Ming]

Following method is better:

https://support.esri.com/en/technical-article/000022531#:~:text=Navigate%20to%20the%20Portal%20for%2....

[JeffPace1]

Deleting the item (as linked above) fails because there is a Hosted Feature Layer dependent on it (the tracks)

[Ming]

Hi @JeffPace1 , here is more detailed steps, FYI:

1. Go to portal, under folder Location Tracking, delete the tracker viewer that was created before. That viewer maybe has delete protection, you can disable it from portal, then delete.

2. Go to portal rest, that is ../portal/sharing/rest/, following above document, find the location tracking service item, use related operation - disable protect - to make the Location Tracking service can be deleted, then use the operation - delete item - to delete it.

3. Back to portal, organization /settings to enable location tracking.

[JeffPace1]

Will this preserve the existing track data?

[Ming]

Please take a further research on that and I don't know the answer, for my environment is DEV and has no data.