Hi there,
Thanks for this clarification, it's super helpful. I've been creating and assigning custom roles as the solution suggests, but am having issues when making a 'Facilitator + View Tracks' role. I based the custom role off of the Facilitator role, added the ability to view tracks, and when I assigned the person the role (I had to remove them as a collaborator first to do that) I no longer had the option to add them back to the org as a collaborator. This makes sense on its face since only a Facilitator and Admin can be a collaborator but I was hoping it would recognize the custom role as having all the capabilities of the Facilitator. The only workaround I can think of is to make them an Admin but I'd rather not do that as they don't need full Admin powers. Do you have any suggestions or workarounds for this scenario? Thanks!