Survey123 web builder Rule issue

[CarolineCraig]

I have created a form using the Survey123 web builder, however whenever I do an edit on the form after setting a rule and save, the entire rules disappears. I have reset the rule numerous times after getting management feedbacks from testing, and this keeps happening. Is this a known issue, and is there any workaround for it?

[JamesTedrick]

Hi Caroline,

There currently isn't an issue with rules as you describe it known.  Just to confirm, you are publishing after making the changes?  Save is used to crate an in-draft checkpoint, publishing finalizes the changes to the form.

[CarolineCraig]

This is my workflow:

1. Open survey already published.

2. No rule is set.

3. Gotten feedback from management, I need to set a rule.

4. Rule Set

5. Saved.

6. Out of curiosity, I closed the survey and came back and saw that the rule disappeared:

[BrandonArmstrong]

Hi Caroline,

I was able to reproduce the behavior that you mentioned.  It appears that it is related to applying rules to questions that reside within a Group.  I have gone ahead and raised an issue in our internal repository, but in the meantime, a workaround might be to remove the questions from the group and delete the 'Group' question.

Best,

Brandon

[TaupoDistrict_Council]

Has this bug been fixed yet? 

I'm having issues with a rule within my survey.  I've tried clearing and rebuilding the rule multiple times.  The problem is that an answer no to the question should jump to a note at the end of the survey, however instead it shows all the groups between the question and its no:note.  The  two questions of interest aren't actually within a group but there are multiple groups between the two.

A possible solution would be able to tell a rule to finish the survey rather than jump to a question.  However I cannot see that option.

[BrandonArmstrong]

The behavior and bug raised by Caroline is BUG-000116436 and it has been fixed.

It sounds like the issue that you are encountering is different behavior, and as such, would be better raised/addressed in a new post. 

Best,

Brandon