Survey123 installed on ipad will not use cell data ?

550
6
03-28-2017 05:23 AM
JustinBurdette
New Contributor III

IOS 9.3.5. Works fine on my phone and other Ipads with LTE and same versions. Anyone else having this problem????

0 Kudos
6 Replies
JamesTedrick
Esri Esteemed Contributor

Hi Justin,

As a basic check, have you verified that Survey123 has been allowed access to the cellular data (Settings > Cellular and then scroll through the application listings)?

0 Kudos
JustinBurdette
New Contributor III

It’s not listed under Settings > Cellular for some reason. On the devices that do work it is.

Esri’s collector and explorer work just fine on cellular data.

Justin

0 Kudos
JamesTedrick
Esri Esteemed Contributor

That's very unusual that the Survey123 isn't listed in the cellular data authorization list.  Perhaps you could uninstall and reinstall it- that resets an application's permission status (it will prompt you to allow it access).

0 Kudos
JustinBurdette
New Contributor III

I tried the uninstall and reinstall with no success. The only thing prompted is to allow 123 access to location data.

0 Kudos
JamesTedrick
Esri Esteemed Contributor

From the 'General > About' page, can you supply the model number and carrier info?  That might help track down if this is a device specific issue.

0 Kudos
JustinBurdette
New Contributor III

Survey123 cellular data issue

Non-working ( Wifi ok but Cellular not working):

Ipad

Model MC755LL/A

Version 9.3.5 (13G36)

Carrier Verizon 24.0

Modem Fw 3.0.04

Works fine ( Wifi and Cellular both work):

Iphone

Model MF259LL/A

Version 8.1.2 (12B440)

Carrier Verizon 18.0

Modem FW 5.4.00

Ipad

Model MGJY2LL/A

Version 9.3.2 (13F69)

Carrier Verizon 24.0

Modem FW 4.71.00

0 Kudos