Survey123 field app on Android freezes when downloading an offline map

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09-28-2021 11:39 AM
Adrian_S
New Contributor II

Is anyone else seeing the ArcGIS Survey123 field app freeze during offline map downloading? I checked on this forum.

We’re seeing it happen consistently on Android, but never on iOS. The green download thermometer bar reaches around halfway, and then stops moving - even after waiting a further 10 minutes. We then have to kill the app to get out of this state.

On iOS, download completes OK within 30 seconds, so no problem there.

We have 2 users on Android and 2 on iOS. We are using the latest version of the field app (3.13), and download on fast broadband (30 - 200 Mbps).

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3 Replies
Philip-Wilson
Esri Notable Contributor

Hi @Adrian_S,

Did the same issue occur with 3.12 on Android, or is it new to 3.13?

How large is the offline map (mb size), and what type of package is it (tpk, mmpk, vtpk)?

Also, what is device make/model/OS version for the Android devices?

Are you able to share your XLSForm and the offline map package so we can do some further testing?

Regards,

Phil.

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KatarzynaDąbrowska-Stanik
New Contributor

Did you manage to solve the problem? I had the same issue and it was mainly caused by data download limits. However It still happens on 2 divices and I have no idea why.

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Adrian_S
New Contributor II

I believe the problem went away within a week, and don't recall any specific remedy. It's been a while.

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