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Survey123 crashes after taking image on Android.

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06-29-2023 12:48 PM
DanielLoegelCMS
Emerging Contributor

Survey123 v3.18 crashes after taking an image on an Android phone. Happening on a pixel 4a and Galaxy 9 phones. The Survey123 was published with 3.11, so updated the form to 3.18 and republished. Still crashes when taking an image. It started at the same time as the latest update to 3.18. The app version on the Android is 3.18.142. Works fine on an iPhone. Not sure if it's a bug or something else going on. 

Any ideas?

12 Replies
ZacharySutherby
Esri Regular Contributor

Hello @DanielLoegelCMS @TaiSubia @Dhall @ChristopherCounsell @ZahraParhizgari1

We plan to release a hotfix this week to address this issue. We already have the fix available for testing in our Early Adopter Community, please let us know if you continue to experience any issues on the EAC version and after the release. 

Thank you,
Zach
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JKM
by
New Contributor

Good day,

I'm experiencing the same problem when taking photos's using survey123. The application basically restarts. The device in question is the Lenovo TAB M8 (Android). Do you know when this bug will be resolved without having to use Early Adopter?

ChristopherCounsell
MVP Regular Contributor
This specific issue was fixed for us shortly after it was identified.

Suggest updating to the latest version of Survey123. Log a new support case
or post.
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