Survey123 Connect Not Loading Published Form After 3.13.249 Update

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11-18-2021 02:24 PM
Galen_S_MnDOT
New Contributor III

I have an inspection-focused form that has already been published to ArcGIS Online (and has been updated several times), but when I've tried opening it in Survey123 Connect today to continue making changes, the program either hard locks at the 'Optimizing Survey' phase, or runs in it indefinitely.

The only change I can think of between yesterday and today is the update of Survey123 Connect to version 3.13.249.

This form is still working fine in the Survey123 standalone app.

I've tried completely uninstalling Survey123 Connect, including deleting all the relevant sub-folders in my 'user/ArcGIS' directory, before reinstalling the app from the Microsoft Store and downloading the published form from AGOL.

Is anyone else experiencing issues with published forms since the update?  Is there any way to solve this aside from creating an entirely new form based on the existing feature service(s) and publishing that in its place?

Thank you!

Galen S.
Minnesota Department of Transportation

12 Replies
Philip-Wilson
Esri Notable Contributor

Hi @Galen_S_MnDOT,

Can you please share the XLSForm and media folder, so we can take a closer look?

Have you checked the diagnostic logs (enable via Settings), do you see any errors in the logs?

Regards,

Phil.

Galen_S_MnDOT
New Contributor III

Sure thing - thank you @Philip-Wilson!

The Excel form is attached, as is the zipped media folder (although it only contains a single jpeg and a single png file).

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Philip-Wilson
Esri Notable Contributor

Hi @Galen_S_MnDOT ,

Thanks for the XLSForm. I just tested on Windows, Android and iOS, and I am able to open the form and publish from Connect, and then can download and open the survey in the field app in Windows, iOS and Android. There are no errors in the logs on my side, works as expected. It could be that the database and survey are out of sync.

The survey does take a while to load, as it has a lot of questions, calculations and relevant statements. But I would assume in previous versions it also took a long time to open the survey.

Are you only seeing this on Windows, or on mobile devices? Did you try delete the survey and download again so that it was removed from My Surveys folder and deleted from the MySQL database locally? You may also want to try re-initialize the database, from the Storage settings menu, but be aware this will affect all stored survey records on the device for all surveys.

Regards,

Phil.

Galen_S_MnDOT
New Contributor III

Thank you for the ongoing support and testing Phil!

You're correct that the survey has always taken a long time to load, but what I'm encountering in Survey123 Connect is definitely hanging/crashing behavior.  It's also definitely limited to this specific form; I just confirmed that none of my other already-published forms have any trouble downloading and displaying in Connect.

And I'm still fairly certain this is a Connect-only issue; none of the standalone apps (on Windows, iOS, or Android) have any trouble connecting to the already-published version of this form, pulling records for the inbox, saving records, etc.

Is there a way to just delete the current Connect version of this form without deleting the active AGOL feature service(s) and data that it connects to?  I can save a copy of the Excel form easily enough; I mostly want to avoid having to re-do all of the setup on the AGOL side of things.

Thanks again!

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Galen_S_MnDOT
New Contributor III

Quick update - this specific form does seem to be locking up the Windows version of Survey123 (not Connect) now too.  But only the Windows version (3.13.244.0). 

Both Android and iOS versions of the standalone app are able to open the form, even after I've removed the survey from each device, reinitialized the on-device database, and then re-downloaded the form and opened an individual record for editing.

Unfortunately I'm not sure if/how I can give you access to the already-published version of the form, since it's locked behind my agency's AGOL organizational sharing restrictions.

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Galen_S_MnDOT
New Contributor III

Hello again @Phil -

I haven't yet been able to reproduce your success with the downloaded copy of the Excel form.  I completely uninstalled Survey123 Connect on home PC, reinstalled it (via direct .exe download from the website, not the Microsoft Store), and tried to create a new survey based JUST on the existing Excel form (not the existing feature class on AGOL).

Even with that approach, Survey123 Connect has still been stuck in the "Optimizing Survey" stage of opening the new form for more than 30 minutes.

Can you recommend any additional steps to try and diagnose what about this specific Excel form is causing the new version of Connect to hang?  I don't have any idea what to try cutting out of the spreadsheet first to figure out what is causing the problem.

Thanks again!

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Philip-Wilson
Esri Notable Contributor

Hi @Galen_S_MnDOT,

That is odd, and somewhat strange that only this survey causes Connect to hang, and it only does for you and not for me.

What make/model is the computer you are using (do you know the CPU, RAM etc)? Also what exact version of Windows (from the About screen in Windows Settings). It is a Home, Pro or Enterprise version of Windows?

Are all Windows updates and drivers up to date?

Are you able to test on any other Windows computers to see if you get same result?

Regards,

Phil.

 

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Galen_S_MnDOT
New Contributor III

Thank you @Philip-Wilson -

There's nothing that jumps out at me re: my system or OS specs as a possible culprit.  My work PC is as follows:

Intel Xeon E3-1225 v6 @at 3.30 GHz
16 GB RAM
Windows 10 Enterprise, version 1909 build 1863.1854
Microsoft Excel (via Microsoft 365 Apps for enterprise) version 2102 Build 13801.21050

... and my home PC (which I've also frequently used for this and other Survey123 projects once I've published them):
Intel Core i7-8700K
16 GB RAM
Windows 10 Home, version 21H2 build 19044.1348.
Microsoft Excel (via Microsoft 365 family account plan) version 2110 build 14527.20276

I don't think I've yet mentioned it in this thread, but I have also tried starting a completely fresh form using the existing hosted feature service as the starting template.  That works fine - the form renders in Connect without any problems - but the feature service alone doesn't quite match form configuration I need for this project. 

As soon as I clear all the rows (on both the 'survey' and 'choices' pages) and then copy my original form's rows and paste them into the new form - making sure to paste-as-values - as soon as I save the excel form to refresh Connect, that's when the freezing/locking behavior starts.

I've noticed that sometimes Connect does seem to render part of the form before freezing:

Galen_S_MnDOT_0-1637595135380.png

Based on this snippet (I can't scroll down in the frozen app) it seems like maybe the field types, defaults, and calculate functions are rendering properly, and something is hanging when it gets to loading the field labels since they're still blank in the image above?  It's hard for me to say, since I don't really know how Connect's form rendering processes work.

Absent any other specific tips, it looks like I don't have any choice but to try a true line-by-line rebuild of the form, no copy+pasting from the original.

 

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Philip-Wilson
Esri Notable Contributor

Hi @Galen_S_MnDOT,

Yes i am a bit stumped as to why this occurs, there are no errors in the logs and I can load this XLSForm (that you provided above) perfectly fine on my few computers. It is a little slow to load, but does not hang or crash the app, and works fine on iOS and Android devices too.

As you suggest, it would be good idea to create the survey from scratch, line by line, ensuring every column and value is correct, and see if you run into the error at a certain line or value. This may help narrow down the cause.

Regards,

Phil.

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