Survey123 Connect cant find Python

08-02-2022 07:04 AM
New Contributor III

I have been recently upgrade to ArcGIS Pro 3.0. When I open Survey123 connect I get an error that Survey123 Connect cant find Python37.dll. Pro has upgraded me to Python 3.9 - how can i fix this issue?

I am at the latest version of Connect - 3.15.170

2 Replies
Esri Regular Contributor

Hello @mapmcburney

Would you be able to provide a screen capture where this error is observed? You can update your Python path in the Survey123 Connect Settings > Tools > ensure the path is set to your ArcGIS Pro Python environment, typically C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3. 

Thank you,
New Contributor III

Your clue was exactly what I needed thanks! I had a legacy python3.exe (looking for the 37.dll) in that directory that was used in my system variables to switch between python 3 and python 2.7 (we still have 10.4 desktop installed). 

Removing the python3.exe and updating the system variables fixed it. 

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