Survey123 Connect APP Corrupt JPEG

316
1
04-01-2022 02:06 PM
AlersonFalieri
New Contributor

Hi,

When taking pictures with Survey123 APP, on some of the cell phones, there has been an intermittent error where the picture is not allocated directly from the device's camera. Taking the photo by another application and uploading it as an attached file works as an alternative. Below is an image of the problem happening, as well as an image of part of the log. 

AlersonFalieri_0-1648846125500.png

AlersonFalieri_1-1648846242193.png

Has anyone had a similar problem, how to solve this deviation?

Thank you!

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1 Reply
EricKlein1
New Contributor II

Did you ever find a solution to this?  We have a user reporting the same issue.  Thanks!

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