Survey form couldn't exist in Sent and Inbox folder at the same time

[pat_algura]

Hello,

We are implementing a review workflow where a supervisor returns a survey form and the field worker receives it through the Inbox. However, it appears that the same survey form couldn't exist in the Sent and Inbox folder at the same time, and even if the form's status is "4" or Inbox, the status "2" or Sent still takes priority. The only time the form gets into the Inbox folder is when we delete the form from Sent folder. Is this an expected behavior? Shouldn't the survey from the Inbox folder get higher priority than the survey in the Sent folder?

Thanks,

Patricia

[MichelleWilliamsERM]

Good morning Pat, 

Is there a need for the sent folder in your app? I turn mine off because of the confusion. But I agree that the Inbox should be the priority. 

Thank you for your post.

The workflow for Survey123 is that you must send the 

[ChristopherCounsell · Accepted solution]

Yes, this is expected behaviour. Survey123 Connect will generate a warning if you enable both the Inbox and Sent folder at the same time that expands on this and recommends against it.

The survey instance can only exist in one of the two folders. If you refresh the Inbox and the response is in the sent folder (i.e. was submitted from that device), it does not get downloaded.

The solution in this case is to disable the sent folder. Users can update the 'sent' survey via the inbox and collaborate with other users.

https://doc.arcgis.com/en/survey123/desktop/create-surveys/prepareforediting.htm

Please don't forget the kudos 🙂