Start up crash in VM

[AngusHooper]

Survey123 & Operations Dashboard are crashing on start up in a windows 2012 R2 VM.

The only other discussion I could find was this problem, but the resolution did not solve our issue.

  Problem Event Name:                     APPCRASH

  Application Name:                           Survey123ConnectforArcGIS.exe

  Application Version:                         1.10.43.0

  Application Timestamp:                  584e48c4

  Fault Module Name:                        AppStudio-WindowsLocation.dll

  Fault Module Version:                     0.0.0.0

  Fault Module Timestamp:              5824ee82

  Exception Code:                               c0000005

A colleague span up a similar VM and had Survey123 crash with OpsDashboard working.

My next thoughts are to test if it is a VC redistributable problem.

[JamesTedrick]

Hi Angus, 

Thanks for replying.  It looks like it may be an issue with AppStudio, which is used to build Survey123.  NManocha-esristaff‌ anshuman_mathur‌ - can you take a look at this?

[AngusHooper]

Cheers.

I am assuming it is due to 2012 R2, however there is inconsistency with the crash across several VM's at R2.

[ErnestoCarreras4]

I am encountering the same issue - Windows Server 2012 R2 Standard

Problem signature:
Problem Event Name: APPCRASH
Application Name: Survey123ConnectforArcGIS.exe
Application Version: 2.0.41.0
Application Timestamp: 5907fa4f
Fault Module Name: AppStudio-WindowsLocation.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 58ac6785
Exception Code: c0000005
Exception Offset: 00001f81
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 6ee2
Additional Information 4: 6ee2432e64e99bdcea5e4be767a3b1a2

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[GISSupport3]

I am also having this issue on a Windows Server 2012 R2 machine with the latest 2.4 release.

[ShobanaSuresh]

Can you try deleting AppStudio-WindowsLocation.dll and AppStudio-WindowsLocation7.dll files from \Users\Username\Applications\ArcGIS\Survey123ConnectforArcGIS\position and then launch Connect again?

Thanks

Shobana

[AngusHooper]

We ended up changing the OS to workaround this problem.

The behavior was logged with Esri technical support and they replicated the issue.

As we no longer had the environment nor a requirement to stay within 2012 R2, the ticket was closed and testing continued internally at Esri.

If you wish to pursue this further, the case # was 01911169.

Cheers,

Angus

[GISSupport3]

Yes!  Well the 'front page' screen now opens.

Thanks

[GISSupport3]

When I click close I now get ..

Problem signature:
Problem Event Name: APPCRASH
Application Name: Survey123ConnectforArcGIS.exe
Application Version: 2.4.60.0
Application Timestamp: 59b20f61
Fault Module Name: StackHash_6c65
Fault Module Version: 6.3.9600.18790
Fault Module Timestamp: 598d1b42
Exception Code: c0000374
Exception Offset: PCH_8E_FROM_ntdll+0x0003C8AC
OS Version: 6.3.9600.2.0.0.400.8
Locale ID: 3081
Additional Information 1: 6c65
Additional Information 2: 6c65dfe5c99cae373ec67095356a1dc4
Additional Information 3: e260
Additional Information 4: e260d60394c2cc6dac165fec25710c77

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I can run from another machine for now.

Thanks