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Reverse Geocode working for some users but not others

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06-07-2024 09:02 AM
Kristy_Snyder
New Contributor II

I have several Survey123 forms that have been working correctly until yesterday. When folks select yes to a question to run the reverse geocode, it works for some people and not others. This is happening across 3 different groups and 6 different forms. Folks in the same group are having success running the reverse geocode. The users who are running into this issue are all using Samsung Tab Active 3 and 4 devices.

The Survey123 log is attached. Thank you for any guidance!

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