I am having a problem opening the survey 123 app from workforce.
My workforce project has the survey 123 as an integration for field data collection but every time I tried to open the survey at assignment from Workforce it direct me to Safari on IOS with the error message "Safari cannot open the page because it could not establish a secure connection to the server"
On android I was provided with a prompt to select either chrome or survey 123 app.
Is this a problem with my form or the IOS?
I also experienced this issue today. I have been rolling out a new process that uses Workforce with Survey123 integration on iOS over the past 2 months. I have setup and trained on 30+ iPads with no issues. Then today, 3 out of the 5 iPads I setup kept trying to open Safari instead of Survey123 app. 2 of the iPads opened up Survey123 app just fine. All 5 iPads were on the same iOS version (14.0), Workforce version (20.1.1) and Survey123 version (3.11.164). I am completely baffled as to how to fix the issue. I removed both apps and did a hard reset. Reinstalled both apps. Still experienced the same issue. I reformatted one iPad completely and still experienced the same issue. I feel like I am out of options to try.
Hi Oladapo and Casey,
We have made a change on our end, and this issue should be resolved now. You may need to update or reinstall the Survey123 app for the change to take effect.