I have created a survey in Survey123 that includes a map. After publishing the survey, I previewed it and the map extent looks like how I have set it. However, when I have shared the map with users the map is zoomed out and not showing the extent that I had set when creating my survey. The map appears correct for me but each user is getting different map extents when they open the survey. Is there a way to make sure that the map appears with the correct map extent. Thanks.
Can you please provide a little more info. For example are you publishing with Connect or the web designer?
If you are using Connect what version are you using? And and the users completing the survey in the field app or web app? If field app what version?
What extent and zoom level have you set the map question to?
Hi Phil - I created and published the survey using the web designer - so I could not see the settings for the extent and zoom level. I have since opened the survey in Connect and set the map extent to lat. 53.28755 and long -6.24219 and the zoom level to 15. I used Streets as the basemap. I then published the survey. Now when the users open the survey they see the correct extent and zoom level but the basemap is now showing up as Imagery. I've attached 2 screen captures - one of what the survey map looks like in Connect and one of what the survey map looks like when opened in the web app. The users are opening up the survey via the web app - as this survey is meant to be opened by the public who wouldn't necessarily have the field app on their phone/tablet. The other issue I'm having is that the pin is no longer appearing in my map although it does appear in the preview map in Connect. I'm using the latest version of Connect as I just downloaded and installed it a few weeks ago. Thanks in advance for your help. Cynthia
Thanks for the additional information, I will pass this issue onto our web team, and they will take a look and get back to you.
Hi @com ,
Thanks for attaching the screenshots, they help us to understand the issue.
Hi - thank you for following up with me. I set the default map explicitly in Survey123 Connect before publishing - I chose the map Streets from the basemap gallery. What should be the default value for the pin icon in the XLSForm file?
Hi @com ,
I have a similar issue, but the extent is showing incorrectly only on iPhones. In my case I published the survey through the web designer. Is there something that can be done in this situation?