Issue with Field App on Windows Machine

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01-10-2019 07:43 AM
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Occasional Contributor III

I am trying to run the Survey123 Field App (3.1.158) on a windows 7 machine. When i open S123, nothing happens when i click on a survey on the My Surveys page. I can login to Portal, download surveys, click on the bars in the upper right corner, go into settings, etc. but when i try to open a survey i get nothing.

I have also tried installing and running the Classic Survey123 but get the same results.

Thanks,

--gary

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Occasional Contributor

Hi Gary,

I just took a quick peak at the System requirements—Survey123 for ArcGIS | ArcGIS documentation and it looks like issues have been reported with using the Field App on some machines using Windows 7. Can you verify that your machine also meets the following hardware requirements?

  • CPU—2.2 GHz minimum or higher; Hyper-Threading Technology (HTT) or multicore recommended.
  • Processor—Intel Pentium 4, Intel Core Duo, or Xeon processors; SSE2 minimum.
  • Graphics card—An independent graphics card with a hardware acceleration driver.
  • OpenGL—Version 2.1 or later is required.

Best,

Megan

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Occasional Contributor III

Megan,

System requirements are met. S123 field app has been run before on this machine, but today it is all jammed up. Nothing has changed on the computer other than Windows updates.

Thanks,

--gary

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Occasional Contributor

Hi Gary,

We had blank S123 Field App and Connect windows with Win7 until we got Windows updates.

Regards,

Roger.

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Occasional Contributor III

Roger,

When i open S123 i get everything showing properly, and everything is accessible except for the surveys on the My Surveys page. When I click on them, nothing happens.

Thanks,

--gary

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Occasional Contributor

Hi Gary,

Hmm, not the best outcome!

I haven't had the best run with Connect; on Win10 I had to skip 3.0.142 entirely and roll back to 3.0.128 temporarily because I would only be presented with published surveys, and none of the new ones I was creating.

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Esri Esteemed Contributor

Hi Gary,

Are you able to create a log file to try to write out your system settings?

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Occasional Contributor III

James,

Attached is a log file. Let me know if it contains all the info you require.

Thanks,

--gary

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Esri Esteemed Contributor

Hi Gary,

Can you confirm that the C:\<username>\ArcGIS\My Surveys\Databases\a084e65cd9403d813e8ec667ca329a63 files (.sqlite and .ini) are present?  There are a number of errors in the log in attempting to read the database.

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Occasional Contributor III

James,

See attached.

--gary

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