Select to view content in your preferred language

iphone

613
1
07-17-2017 08:50 AM
by Anonymous User
Not applicable

We are running iPhone 6s .  The issue is, some devices keep the user signed on, and other users don't sign off and get logged off and have to sign in each time they add data.  Its inconsistent and frustrating for the field crews, some devices stay signed on to the Survey123 app even when the user goes and does other things with the phone like texting and other users once the user moves away from the Survey123 app, when they return, they have to sign in.

Is there a setting in the iPhone6s that needs to be set?  Or, is the setting inside the Survey123 app?

Tags (1)
0 Kudos
1 Reply
by Anonymous User
Not applicable

After contacting ESRI support, the first step is to be sure the Survey123 is the latest version.  In this case as of this date 07-17-2017 is version 2.2. After checking on all our field phones for current version, we will see if the log in stays logged in under normal use of the iPhone 6s. I will update this as we work through this issue.