iphone picture format

[MatthewMcBurney]

I have a survey that I was using on my iPhone 6+. I was able to add pictures to my survey if I took the pictures while using the Survey. However, if I wanted to add a picture to the survey from my photo library (i.e. I had already taken the picture) I would get an error and the survey would not upload. 

Is there a limitation on the picture format and\or size that would prevent Survey 123 from accepting iphone 6+ Live Photos?

[JamesTedrick]

Hi Matthew,

I'm able to submit Live Photos from my test phone.  This shouldn't be affecting your phone, but Survey123 doesn't support HEIC images that were introduced for iPhone 7/7+ and later with iOS 11.

[MatthewMcBurney]

I’m sorry. I had my phone version wrong – it is a iPhone 7+ and it is the HEIC format.

Is there any plans to adopt this version into supported formats?

Matthew McBurney

204.259.4046

[JamesTedrick]

We do plan on supporting HEIC in the future.  In the interim, you can set your phone to save JPEGs by going to 'Settings > Camera > Formats' and selecting 'Most Compatible'.

[AdamBakiera]

Good morning James,

Does Survey 123 support HEIC today?

[JamesTedrick]

Hi Adam,

Reading HEIC photos from the camera gallery was introduced in Survey123 3.0 (June 2018).  Note that it will convert the HEIC photos to JPEG for storage as attachments.