So today we were out collecting data with the same form as used previously. There were 2 of us collecting both with the current version of Survey123. We were in some very poor service areas so attempted to switch to airplane mode to help with battery life. I am using Android and no issues. My partner is using the most recent IOS on his IPhone. He was having constant crashes mid entry loosing data in airplane mode, about 50% of his attempts crashed. Took it out of airplane mode and it improved a little but we determined it would still crash when he had no service. It would always crash after attempted to take a photo. A bit of a pain, he ended up saving as a draft before each picture attempt so if it crashed he did not loose all data. Any ideas on this?
Hi Ron,
What type of iPhone was being used? We haven't heard of instability linked to airplane mode/connectivity before. If this can be reproduced, can you file a tech support ticket to provide more details for us to attempt to reproduce?
Iphone 7 IOS 10.3.1 I will have him put it into airplane mode today and try to duplicate. Just odd, it didn't happen at all Monday then Tuesday it was non stop all day