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IOS Crashes

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04-25-2017 05:46 PM
RonKnepper
Frequent Contributor

So today we were out collecting data with the same form as used previously.  There were 2 of us collecting both with the current version of Survey123.  We were in some very poor service areas so attempted to switch to airplane mode to help with battery life.  I am using Android and no issues.  My partner is using the most recent IOS on his IPhone.  He was having constant crashes mid entry loosing data in airplane mode, about 50% of his attempts crashed.  Took it out of airplane mode and it improved a little but we determined it would still crash when he had no service.  It would always crash after attempted to take a photo.  A bit of a pain, he ended up saving as a draft before each picture attempt so if it crashed he did not loose all data.  Any ideas on this?

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2 Replies
JamesTedrick
Esri Esteemed Contributor

Hi Ron, 

What type of iPhone was being used?  We haven't heard of instability linked to airplane mode/connectivity before.  If this can be reproduced, can you file a tech support ticket to provide more details for us to attempt to reproduce?

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RonKnepper
Frequent Contributor

Iphone 7 IOS 10.3.1   I will have him put it into airplane mode today and try to duplicate.  Just odd, it didn't happen at all Monday then Tuesday it was non stop all day

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