Input mask displays hubErrCheck.inputFormatInvalid in web form

[MikeOnzay]

Survey Connect v3.13.234

hubErrCheck.inputFormatInvalid is the error that displayed under the question for a phone number in the web form that uses an input mask. I added label::Español (es) to this question for Phone number. Switching between English or Spanish in the web form displays the same error. This error doesn't appear in the Field app.

inputmask error spanish.JPG

inputmask error.JPG

In a copy of this survey, that only uses English, this error does not display in the web form

inputmask no error.JPG

type	name	label::English (en)	hint	label::Español (es)	body::esri:inputMask
text	contact_phone	Phone		Teléfono	(999) 999-9999

[RobertAnderson3]

I just wanted to add my support to the idea of having the constraint message be used when the mask format isn't met, or have the ability to customize the input format not met message.

[MikeOnzay]

After working with support, ESRI logged this as BUG-000144214, although I'm not finding it in the Technical Support KB.

My work around was to remove the input mask and show it as a hint. 

[Shwu-jingJeng]

Thanks for the salesforce issue#, I will link it to the internal issue.

[AaronPaul5]

Hi  Shwu-jingJeng,

I'm getting the same error message, both in Spanish and English.

I can't tell if this ended up being a bug or if you found how to fix the issue.

Can you share with me your findings/thoughts?

Thank you,

Aaron

[Shwu-jingJeng]

Hi Aaron,

This issue has been logged as  this salesforce issue and you may track the issue fix status using this number:

BUG-000144214 Setting an input mask in ArcGIS Survey123 Connect give error "hubErrCheck.inputFormatInvalid"

Thanks,

[Ruth_JiatengXu]

Hi @MikeOnzay @AaronPaul5 @BrantCarman 

The issue mentioned in this post has been fix. If you have any question, please let me know.

Thanks,

Ruth

[JThompson_GADNR-WCS]

Hello @Ruth_JiatengXu ,

I am using Survey123 connect version 3.25.27, and I am having the "input format not satisfied" notification with my phone number field. I get this whether or not I have it formatted as (###)###-#### or (999)999-9999, and I have corrected the field length. 

JThompson_GADNRWCS_1-1785160116160.pngJThompson_GADNRWCS_2-1785160152206.pngJThompson_GADNRWCS_3-1785160173298.png

I guess I could just put the format guidance into the the hint, but I am wondering if there has been a solution to this bug? 

Thanks!