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Images flipped horizontally

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01-18-2024 03:00 PM
DouglasKnabe
New Contributor III

Running Windows 10 Enterprise, images captured within a survey are flipped horizontally. I'm running version 3.19.104 for Survey123 Connect and 3.19.114 for the Field App. Both do it, and it happens on two different devices (one is a desktop with camera, the other is a tablet; both are Dell). Both the preview and the captured image are flipped.

I saw BUG-000146166 supposedly addresses this in 3.19 (assuming I read it correctly), but I'm still having the issue. If the fix is the registry edit, that's not really a viable fix since it messes up other apps and doesn't stay anyway.

The issue does not occur if I use my Android phone.

Am I missing something potentially?

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3 Replies
ZacharySutherby
Esri Regular Contributor

Hello @DouglasKnabe

I know you said the devices are Dell Windows 10 devices, what exact device models are running into the issue? Please use this documentation to find the exact system model of your device. 

Thank you,
Zach
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DouglasKnabe
New Contributor III
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DouglasKnabe
New Contributor III

Does anybody have any insight into this?

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