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GETTING SERVICE INFORMATION bug still not fixed by Esri

05-10-2017 05:57 AM
New Contributor III

Does anyone know when Esri plans to address and fix the User role associated with being able to submit surveys without getting the screen of death "GETTING SERVICE INFORMATION" bug? We've got numerous contractors in the field using the Survey123 for ArcGIS app with elevated permissions. In doing that, it is allowing them access to all of our data just so they can simply submit a survey. The User role and Publisher are still useless and this is a bug that has been reported since December.

Does anyone at Esri have a workaround different than the one I posted that allows our users to see everything (which blows away all security we'd like to have on our data)?

This bug needs to be elevated to critical if a valid workaround does not exist. The integrity of our data is at stake.

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Esri Esteemed Contributor

Hi Tony,

With regards to BUG-000103217, we haven't isolated the error that is occurring. 

Are the survey data submitting to hosted feature services?  If so, a second possible workaround is to create a Feature Service view that allows for editing only (denying the Query capability) and update the survey's submission_url.  This is a process that the surveys created on the web take advantage of and is a planned enhancement for Survey123Connect surveys as well.

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